Call now to book your test:  *0845 269 5892Click here for local numbers

Admission Policy

It is your responsibility to ensure that you arrive at the course centre at least 15 minutes before the course start time. We will accept no responsibility if you arrive late or fail to arrive due to adverse weather conditions, failure of transport or any other circumstance. Your full course fee will not be refundable if you do not arrive at the course centre for your scheduled start time. In the event of a late arrival we may, at our discretion offer you a place on the next available course. Special refund/rescheduling conditions exist if a proven medical emergency is responsible for your delay.

Identification Requirements

Candidates are required to bring one form of identification listed below bearing a photograph and signature.

  • A valid passport of any nationality with a photograph of the candidate and their signature - must be no more than 3 months out of date
  • A valid UK only driving licence with a photograph of the candidate and the candidate's signature - must be no more than 3 months out of date

If a candidate does not have one of these he or she will need two items of valid ID and before booking complete this form:

http://www.thetestcompany.co.uk/request-a-call-back.html

Photocopies of ID will not be accepted.
Please note all candidates are required to sign to accept the stated Terms and Conditions prior to taking the test, in addition to the candidate's photograph being taken at the Test Centre.

If you do not bring agreed ID You will not be allowed to take the Test.

Conduct

The candidate may not bring anybody in to the Test room with them. Candidates are reminded that the Test Centre is not set up to accommodate or store large personal items including but not limited to luggage, work tools or bulky equipment. In addition, Test Centre’s cannot securely store candidates' bicycles (or other modes of transportation) and these must be stored outside the premises at candidate's own risk. Any items you are carrying (including personal items such as keys, phones, bags, watches and wallets) must be stored in a personal locker provided at the Test Centre. Please note that the candidate must not refer to any document during the Test. All Test Centre’s have CCTV and all Tests are recorded for security and detection or investigation of fraud purposes. CCTV footage is retained securely by the test provider for a period of up to two years. Any misconduct by the candidate during the Test will result in the Test being stopped, the candidate's Test result being void and the candidate's Test Fee being forfeited. Candidates demonstrating serious misconduct, including cheating, may forfeit their right to take a further Test. In addition CITB reserves the right to revoke a Test pass if it reasonably suspects that the candidate has been involved in or is linked to any misconduct, fraud or cheating.
The Test Centre staff will explain how the candidate can attract their attention if the candidate should experience any technical difficulties during the Test.

Reschedule Policy

If you wish to reschedule your test you must do this at least 3 working days before your scheduled test day. You will be unable to reschedule within the same period. Call our booking line 08452695892. 

Cancellation Policy

If you cancel your test without giving 72 hours’ notice, no refund is payable.

A refund will be paid for cancellations outside of the 72 hour notice period made via our telephone booking line, but will incur a £10.00 administration fee.

Refunds will be made by the original payment method credit/debit card refund or by cheque and will be made within 15 days of receipt of valid request. No refund will be given if you paid for a test using a voucher, but you can reschedule as per the reschedule policy if within our permitted reschedule times.  You should check with your bank on times to show a credit back to your account.

If you cancel your CSCS card application for whatever reason then the refund payable is £30.00. This amount is only payable if the application has not been received by CITB. We charge £10.00 administration for our time involved in the cancellation process.

If you cancel both items outside of the cancelation period we reserve the right to charge a cancelation fee of up to £15.00.

In the event of a cancellation that includes revision material, we will not refund any or part of the refund for the revision material. 

CITB-ConstructionSkills right to cancel. CITB-ConstructionSkills reserves the right to cancel (including cancellation on the day of the test without notice) if the Test Centre experiences a problem outside their control (including but not limited to electricity failure, security alert) and in such circumstances you will be offered an alternative test date.  In addition, CITB-ConstructionSkills may terminate this Contract (without liability to you) if you are in material breach of any of any of these Conditions.

Cancellation Policy for Level 1 Training Attendance

If you wish to cancel your attendance inside of our five working day notice period , then no refund is due.

A cancellation outside of the five working day notice period made via our telephone booking line, is acceptable but will incur an administration fee, revision material fee, booking fee and an exam fee. The total returned fee to you will be £60.00. We will continually reschedule for free giving you the best opportunity to avoid cancellation. 

We will reschedule your course date 4 times, free of charge, if given 3 working days’ notice. If you wish to reschedule within the 3-day period, a £15 reschedule fee will incur. If you wish to reschedule on the day of the course, you will be charged a £60 reschedule fee.

Refunds will be made by the original payment method credit/debit card refund or by cheque and will be made within 15 days of receipt of valid request. No refund will be given if you paid for an exam using a voucher, but you can reschedule as per the reschedule policy if within our permitted reschedule times. You should check with your bank on times to show a credit back to your account.

Additional Information

HS&E Revision Materials
Revision material is available to purchase in book and electronic formats for all Health, safety and environment (HS&E) test types from www.testrevision.co.uk  or at the time of booking. To ensure that revision material is always up to date, visit our website www.citb.co.uk/hsandetestupdate
Module-specific factsheets are available for the CPCS renewal test, which cover all the subject areas included within the test. CPCS factsheets are available free-of-charge and can be viewed and downloaded from www.citb.co.uk/cpcsdownloads

To help prepare for the Triple bar nuclear new build sites test, please ensure that you access and complete the e-learning training material at least three days prior to taking the test. This e-learning is available at www.nucleartrainingnetwork.com

Test Results
All candidates will be given written confirmation of whether they have passed or failed the Test. These score reports, regardless of test result will also indicate areas of weakness where all questions in that subject were not answered correctly.
CPCS-RT candidates MUST complete all modules presented to them. If candidates choose to skip a module no score will be produced for all modules completed within the Test taken.
The test fee is not refundable if the candidate does not arrive at the Test Centre for the scheduled appointment. If the candidate fails, he or she will not be allowed to re-sit the Test within 48 hours.
If You require a duplicate pass certificate You should write to them at Customer Service Team, CITB, c/o Pearson VUE, PO BOX 381, Manchester, M50 3UW. Duplicate pass certificates will incur a £10 administration charge.

CITB is unable to amend the result of a Test whatever the circumstances. However, CITB can order a re-test if it is satisfied the Test was not conducted correctly.

To read the CITB terms and conditions in full, please visit www.citb.co.uk/testingservices


CITB nor The Free Test Company UK Ltd will not be held responsible for expenses incurred beyond the cost of the test, including but not limited to travel expense and lost wages on the day of the test.


Privacy Policy

Our records indicate that you have voluntarily given personal information to Pearson VUE so that we can book your test and forward the results to CITB for certification or licensure. In order to protect that data and your privacy, we have established and abide by data protection measures that are compliant with all requirements for "Safe Harbour" designation by the U.S. Department of Commerce. Safe Harbour standards meet or exceed all requirements of the European Union Data Protection Directive and member country requirements. To read the full text of our privacy statement, please visit our Web site www.pearsonvue.com/citb/privacy/ or call 0344 994 4488.

*calls to 0845 may not be free, please check with your network. When we call you the number shown will be 056 0335 8014.

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